How to Get Your Customers to Recommend Your Brand to Others

Marketing your business is expensive. Coming up with customer acquisition strategies that won’t break the bank can be a challenge.

Acquiring a new customer can cost you six or seven times more money than retaining your current customers.

But you can get new customers without having to spend much money.

Using your existing customers to help bring in new business is one of my favorite ways to do this. It may sound complex, but it’s much easier than you might think.

It’s all about getting creative. Coming up with an acquisition strategy that also promotes retention is a win-win scenario for everyone involved.

Don’t underestimate the power of a recommendation. Research shows 83% of consumers say they trust recommendations from family and friends. When your brand gets recommended to someone, they are likely to give it a shot.

But the key here is getting that initial recommendation. How do you do it?

If you’ve never tried to incorporate this strategy into your marketing plan before, don’t worry. I’ll give you some insight into how you can proceed.

Here’s what you need to know.

Provide friendly customer service

Before you launch any new marketing campaigns, analyze your company’s culture. Start with your customer service.

Optimizing the customer experience can help you to not only boost revenue but also acquire new customers. Check out these statistics about friendly customer service:

Recent studies showed that customers who had a friendly interaction with a company were likely to recommend that company to others. The majority of people who experienced unfriendly service would not recommend a brand.

Being friendly costs you nothing.

Just make sure your managers and customer service representatives are all on the same page. If you’re dealing with customers face-to-face, you need to train your staff to smile.

Be genuine. Ask the customer how their day is going. Try to have real connections with your customers.

Even if you’re talking to people over the phone or online, the tone of your voice will convey your attitude.

Don’t sigh or take deep breaths of frustration. Don’t be monotone or standoffish. Speak in a friendly voice that’s welcoming and energetic.

Even smiling when you’re talking on the phone can help make the tone of your voice sound more positive.

Employing this strategy is a no-brainer. This isn’t something you can measure, but when your existing customers have a positive experience with your company, they’ll be happy to tell their friends and family about it.

Before you know it, new customers will be walking through your doors. If you treat them the same way, they’ll recommend your brand to others as well.

Respond to customer inquiries as fast as possible

Let’s continue talking about customer service. In addition to providing friendly care during daily interactions, your support team needs to go the extra mile when customers have questions or problems.

It’s easy to get frustrated with a disgruntled customer. Even if you think they are in the wrong, treat them with respect, and make them feel as though they are right.

Don’t make customers wait to hear back from a customer service representative. This is something you need to keep in mind no matter where you’re conducting business.

If you have a brick-and-mortar location, don’t make your customers wait to speak to a manager. Get someone right away. When taking calls over the phone, don’t put your customers on hold for too long.

Even if you’re taking customer inquiries online through your website’s platform or via email, put emphasis on responding right away.

Take a look at these numbers, and just let that sink in for a moment.

Customers who received a fast but ineffective response were more likely to recommend a brand than customers who received a slow but adequate solution.

Just because you solve a customer’s problem doesn’t mean they’ll recommend you to other people if you took too long to do it.

But if you provide a speedy response, customers are still willing to recommend your brand even if you didn’t provide a solution.

Come up with a referral program

Some people will be willing to recommend your brand only if they can get something in return. Can you blame them?

Customers love getting discounts and free stuff. Come up with a customer referral program that rewards your current customers for spreading the word about your company.

One of the best customer referral programs I’ve seen is from Uber.

Here’s how their program works. The customer who sends the referral gets a credit, and the new customer also gets a credit.

The rewards vary depending on the city and time, but here’s an example of a $20 program:

It’s a major success.

With this example, the customer acquisition cost is $40. Uber is paying $20 to two customers.

Customers who use the service at least once per week spend about $95 per month on this platform. Uber keeps 25% of that.

So in less than two months, the customer acquisition cost already pays for itself. It’s a great strategy and increases the lifetime value of a customer.

Once a new customer joins, they are likely to refer their own friends as well to try to keep getting discounts. It may seem like a lot of money, but as you can see from the numbers I just went through, it’s well worth it.

If your referral program is worth only a few bucks, it won’t get your customers excited. How much effort do you expect them to put into a referral if you’re just giving them something like $5 or maybe 10% in return?

Same goes for the new customer who is receiving the recommendation. But offering a $20 credit could be enough to get a free product or, in the case with Uber, a free ride.

Find a way to apply this concept to your company. Based on Uber’s rapid growth since inception, I’m sure it will work for you as well.

Celebrate milestones with your customers

It’s important to get to know your customers. Don’t treat them as nameless and faceless people.

Talk to them. Find out why they are spending money at your store. For example, let’s say you own a restaurant. When a customer comes in and places a huge order, ask them if it’s for a special occasion.

Go the extra mile to make them feel like you really care. Maybe they’re celebrating a birthday party or an anniversary. If the order is big enough, you could try to offer a free delivery or give them a discount.

Half of the customers who talk about brands on social media when posting about a life milestone do so to recommend the brand to others.

I realize it’s not always easy to find out information about milestones in a customer’s life, especially if you’re operating an ecommerce business.

But whenever it’s applicable, try your best to get as much information about the purchase as possible. This also relates back to the discussion about friendly customer service.

The importance and relevance of this marketing aspect will depend on the industry, of course. But you can still come up with clever ways to incorporate this marketing strategy into your business.

For example, let’s say you sell clothing. A group of women comes into your store and starts trying on expensive dresses. Train your sales team to ask,

“Is this for a special occasion?”

If you discover one of the women just got engaged, do whatever you can to make them feel special without compromising your profit margins.

Based on the data I just showed you, this will increase the chances of those customers recommending your brand to people on social media.

Even if they don’t officially recommend your business, look at some of the other top responses on that list:

• thank the brand
• show brand preference
• receive discounts.

All these posts are still positive exposure for your company. As a result, their friends will be more likely to try your products or services.

Here are some of the most popular life milestones that cause customers to recommend a brand on social media:

Be aware of this if you’re in an industry where these types of events are relevant to your business.

Promote user-generated content (UGC)

Now, it’s time to think outside the box and get creative.

Running promotions that encourage user-generated content is a great way to grow your business.

Why?

It won’t cost you much money to achieve this. UGC won’t take too much time on your end, and it requires very minimal effort.

But the results can be very rewarding.

With UGC, your customers won’t officially be recommending your business. However, the brand exposure you’ll be generating is just as effective as a recommendation.

Take a look at how UGC influences online shoppers:

There are lots of ways you can approach this. One of my favorites is running contests on social media.

Use Instagram or Facebook as a marketing channel to run one of these contests. Have your customers upload photos and videos that promote your products or services.

At a specified deadline, pick the post with the most likes or comments, and award them a prize. If you make the prize worth it, you’ll get a high participation rate from your followers.

As a result, your brand will be exposed to people who follow the customers participating in the contest. This indirectly recommends your brand to a new audience.

You can even dedicate a section of your website to UGC.

Let customers upload videos or share stories about their experiences with your company. It will help you get new customers in the door without crippling your marketing budget.

Encourage customers to review your business

You can promote your company in many different ways, including writing about your product or service. But nothing is viewed as trustworthy as an online review from a customer.

Obviously, you’ll tell people your business is great. Consumers know you won’t willingly reveal bad information about your brand.

Information on your website may not be enough for you to acquire a new customer. But customer reviews increase the chances of a new customer buying from your brand:

Make sure your company has a profile set up on as many review websites as possible. In addition to allowing reviews directly on your website, let your customers review your business on platforms like:

• Yelp
• Facebook
• Google Reviews
• Trip Advisor

The more platforms you’re on, the greater your exposure will be. Some customers trust reviews on some websites more than others.

Research shows the two most trusted review websites are Google and the Better Business Bureau. Just having an account on Yelp isn’t enough.

Now you need to find ways to get your existing customers to write reviews.

Ask them directly. After they complete a transaction, nicely ask them to write a review online.

Or you could go another route and give them an incentive. You can offer a discount or some kind of promotion if they write a review for your brand online.

Just make sure you’re not soliciting good reviews. Make it clear you’re just asking for a review, and hope it’s a good one.

Conclusion

To keep customer acquisition costs low, you need to come up with some creative marketing tactics.

Making subtle changes to the ways your business operates can get your existing customers to recommend your brand to others.

Start with simple things like customer service. Always be friendly, and respond to customer inquiries as fast as possible.

Create a customer referral program that rewards your current customers for recommending you as well as your new customers for trying your brand out.

Help your customers celebrate important milestones and events in their lives.

Encourage user-generated content, and make it easy for your customers to review your business online.

If you follow these tips, your current customers will be recommending your business to new ones, expanding your customer base.

How are you leveraging recommendations from your existing customers to keep your customer acquisition costs low?

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How to Write a Business Plan for Your Startup

Anyone can have a great idea. But turning an idea into a viable business is a different ballgame.

You may think you’re ready to launch a startup company. That’s great news, and you should be excited about it.

Take it from me: as someone who has founded several startup companies, I know what it takes to be successful in this space.

Before you start seeking legal advice, renting office space, or forming an LLC, you need to put your thoughts on paper. This will help you stay organized and focused.

You’ll also be able to share this plan with others to help you get valuable feedback. I don’t recommend starting a company without consulting people first.

A typical business plan consists of the following elements:

• executive summary
• company description
• market research
• description of products and/or services
• management and operational structure
• marketing and sales strategy
• financials

Thoroughly writing out your plan accomplishes several things.

First, it gives you a much better understanding of your business. You may think  you know what you’re talking about, but putting it on paper will truly make you an expert.

Writing a formal plan increases your chances of success by 16%.

Having a business plan also gives you a better chance of raising capital for your startup company. No banks or investors will give you a dollar if you don’t have a solid business plan.

Plus, companies with business plans also see higher growth rates than those without a plan.

If you have an idea for a startup company but not sure how to get started with a business plan, I’ll help you out.

I’ll show you how to write different elements of your business plan and provide some helpful tips along the way. Here’s what you need to know to get started.

Make sure your company has a clear objective

When writing a company description, make sure it’s not ambiguous.

“We’re going to sell stuff”

isn’t going to cut it.

Instead, identify who you are and when you plan on going into business. State what kinds of products or services you’ll be offering and in what industry.

Where will this business operate? Be clear whether you’ll have a physical store, operate online, or both. Is your company local, regional, national, or international?

Your company description can also incorporate your mission statement.

This is an opportunity for you to gain a better understanding of your startup. The company summary forces you to set clear objectives. The type of company you have and how you will operate should be obvious to anyone who reads it.

Include the reasons for going into business. For example, let’s say you’re opening a restaurant. A reason for opening could be that you identified that no other restaurants in the area serve the cuisine you specialize in.

You can briefly discuss the vision and future of your startup company, but you don’t need to go into too much detail. You’ll cover that in greater depth as you write the rest of your business plan.

Keep in mind, this description is a summary, so there’s no reason for you to write a ton. This section should be pretty concise and no more than three or four paragraphs.

Identify your target market

Your business isn’t for everyone. Although you may think everyone will love your idea, that’s not a viable business strategy.

One of the first steps to launching a successful business is clearly identifying the target market of your startup.

But to find out whom you’ll target, you need to conduct market research.

This is arguably the most important part of launching a startup company. If there’s no market for your business, the company will fail. It’s as simple as that.

All too often I see entrepreneurs rush into a decision because they fall in love with an idea. Due to this tunnel vision, they don’t take the necessary steps to conduct the proper research.

Sadly, those businesses don’t last.

But if you take the time to write a business plan, you may discover there’s not a viable market for your startup before it’s too late. It’s much better to learn this information in these preliminary stages than after you’ve dumped a ton of money into your venture.

To figure out your target market, start with broad assumptions and slowly narrow it down. Typically, the best way to segment your audience is using these four categories:

• geographic
• demographic
• psychographic
• behavioral

Start with things like:

• age
• gender
• income level
• ethnicity
• location

As I said earlier, start broadly. For example, you may start by saying your target market lives in North America, and then narrow it down to the United States.

But as you continue going through your market research, you can get even more specific. You can target customers living in New England, for example.

By the time you’re finished, the target market could look something like this:

• males
• ages 26 to 40
• living in the Boston area
• with an annual income of $55,000-$70,000
• who are into recycling

This profile encompasses all four demographic segments I mentioned earlier. Plus, it’s very specific.

Your business plan should talk about the research you conducted to identify this market. Talk about the data you collected from surveys and interviews.

You’ll use this target market in other sections of the business plan as well when you discuss future projections and your marketing strategy. We’ll cover both of those topics shortly.

Analyze your competition

In addition to researching your target market, you need to conduct a competitive analysis as well. You’ll use this information to create your brand differentiation strategy.

When you’re writing a business plan, your startup doesn’t exist yet. Nobody knows about you. Don’t expect to be successful if you’re planning to launch a competitor’s carbon copy.

Customers won’t have a reason to switch to your brand if it’s the same as the company they already know and trust.

How will you separate yourself from the crowd?

Your differentiation strategy could involve your price and quality. If your prices are significantly lower, that can be your niche in the industry. If you have superior quality, there is a market for that as well.

Competitive analysis should be conducted simultaneously with identifying your target audience. Both of these fall under the market research category of your business plan.

Once you figure out who your competitors are, it will be easier to determine how your company will be different from them. But this information will be based on your target market.

For example, let’s say you’re in the clothing industry. Your competitors will depend on your target market. If you’re planning to sell jeans for $50, you won’t be competing with designer brands selling jeans for $750.

Or you can base your price differentiation on what you learned about your target market. From there, you’ll be able to identify your competitors.

As you can see, the two go hand in hand.

Budget accordingly

You need to have all your numbers in order when you’re writing a business plan, especially if you’re planning on securing investment funding.

Figure out exactly how much money you need to start the business and stay operational; otherwise, you’ll run out of money.

Running out of cash is one of the most common reasons why startup companies fail. Taking the time to sort your budget out before you launch will minimize that risk.

Consider everything. Start with the basics like:

• equipment costs
• property (buying or leasing)
• legal fees
• payroll
• insurance
• inventory

Here’s an example of what this will look like in your business plan:

These numbers need to be accurate. When in doubt, estimate higher. Things don’t always go according to plan.

In the example above, although the total startup expenses are less than $28k, it may not be a bad idea to raise $40k or even $50k. That way, you’d have some extra cash in the bank in case something comes up.

You don’t want poor budgeting to be the reason for your startup’s failure.

Identify your goals and financial projections

Let’s continue talking about your financials. Obviously, you won’t have any income statements, balance sheets, cash flow reports, or other accounting documents if you’re not fully operational.

However, you can still make projections. You can base these projections on the total population of the target market in your area and what percentage of that market you think you can penetrate.

If you have an expansion strategy in mind, this would also be outlined in your financial projections.

These projections should cover the first three to five years of your startup. Make sure they are reasonable. Don’t just say you’ll make $10 million in your first year. In fact, your company may not be even profitable for the first couple of years.

That’s OK.

As long as you’re being honest with yourself and potential investors, your financial plan will cover your break-even analysis.

While it’s reasonable to expect your sales revenue to increase each year, you still need to take all factors into consideration.

For example, if you’re planning to expand to a new location in year four, your financial projections need to be adjusted accordingly.

You may not be profitable until your third year of operation, but if you’re opening a new facility in year four, that year may have a net loss as well. Again, this is completely fine as long as you’re planning and budgeting accordingly.

Another example of a goal could be launching an ecommerce store in addition to your brick-and-mortar locations. Just don’t try to bite off more than you can chew. Keep everything within reason.

Clearly define the power structure

Your business plan should also cover the organizational structure of your startup. If it’s a small company with just you and maybe one or two business partners, this should be easy.

But depending on how you’re planning to scale the company, it’s best to get this sorted out sooner rather than later. Here’s an example of what your organizational chart may look like:

It’s really important to have this hierarchy in place before you get started. That way, there’s no debate over who reports to which position. It’s clear who is in charge of specific people and departments.

Don’t get too complex with this.

If you put too many layers of managers, directors, and supervisors between the top of the chart and the bottom of the chart, things can get confusing.

You don’t want any instructions or assignments to get lost in translation between levels. You also don’t want anyone to be confused about who is in charge.

This is an opportunity for you to outline how your company will operate in terms of board members and investors. Who has the final say in decisions?

While I understand you may need to give up some equity in your startup to get off the ground, I recommend keeping the power in your hands.

Discuss your marketing plan

Your marketing plan relies on everything else I’ve talked about so far.

How will you acquire customers based on the market research of your target audience and competitive analysis?

This strategy needs to be aligned with your budget and financial projections as well.

I could sit here and talk about different marketing strategies all day. But there’s no right or wrong way to approach this for your startup company.

My recommendation would be to stay as cost-effective as possible. Be versatile and well-balanced too.

Acquiring customers is expensive. You don’t want to dump your entire marketing budget into one strategy. If it doesn’t work, you’ve got nothing to fall back on.

Take these categories into consideration when you’re coming up with a marketing plan:

Before you try anything too crazy, get the basics sorted out first:

• launch a website
• stay active on social media platforms
• start building an email subscriber list
• focus on customer retention
• come up with customer loyalty programs.

Don’t ease into this one step at a time. Come out fast. Even before your company officially launches, you can start building your website and social media profiles.

The last thing you want is for consumers to find out about your brand but then be unable to find your website or contact information. Or worse, get directed to a website that’s broken or unfinished.

Keep it short and professional

I’ve talked about many different components of your business plan. It may sound overwhelming, but don’t be alarmed.

This shouldn’t be a 100-page dissertation.

You definitely want it to be detailed and thorough, but don’t go overboard. There’s no exact number of pages it should be, but have at least one page per section.

It should also be written cleanly and professionally. Don’t use slang terminology.

Proofread it for grammatical and spelling errors.

Remember, you may need to use this to raise capital. People may be hesitant to give you money if you overlook the small stuff like proper grammar.

Conclusion

Launching a startup company is exciting. It’s easy to get so caught up in the moment that you rush into things.

If you want to set yourself up for success, you need to take a step back and plan things out.

Going through the process of writing a formal business plan will increase your chances of securing an investment and also improve your potential growth rate.

The market research you’ll need to conduct in order to write this plan will also help you determine whether this is a viable business venture to proceed with.

If you’ve never written a business plan, use this post as a guide for what you should include. Follow my tips for best practices.

Writing a business plan may seem like a tedious task right now, but I promise it will keep you organized and save you lots of headaches down the road.

Good luck!

What elements of a business plan have you started drafting for your startup company?

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15 Ways to Use Snapchat for Your Business

The days of Snapchat being used solely for sending pictures between friends are over.

This social media platform has evolved. Your company can’t afford to ignore the impact that this marketing channel can have on your business.

It’s an absolute necessity if you’re focusing on Generation Z as your target market. That’s because 71% of Gen Z use Snapchat as part of their daily routine. Plus, 51% of this group use Snapchat roughly 11 times each day.

While Snapchat definitely has a reputation for being used by teens, their market penetration is starting to hit young adults and older generations as well.

So Snapchat is a viable marketing channel if your current target market falls anywhere between the ages of 12 and 34. But keep an eye on these trends as older generations may continue adapting to this platform.

In Q4 of 2017 Snapchat hit 187 million active daily users. The platform has seen more than an 18% growth rate in terms of daily users in the last year.

There is no sign of a slow down, and I expect these marketing trends to continue in the future.

So, what exactly does this mean for your business?

It’s great news. You now have another viable marketing channel to engage with your customers.

But this may be intimidating or confusing if you’ve never used Snapchat before and don’t know how to apply it to your business.

Fortunately, you’re in luck. I’ll show you the top 15 ways to use Snapchat for your business.

1. Post to your story often

Once you’ve created a Snapchat account, you need to make sure that it’s active. So the best way to approach this is by adding content to your story on a daily basis.

Anything you post on Snapchat will disappear after 24 hours. So posting content often will keep your brand fresh in the minds of your followers.

Just don’t go overboard. Posting 20 times in one day isn’t effective.

That’s because people will just skip through your posts. Depending on how many people a user follows on Snapchat, they’ll have lots of stories to view each day.

But that doesn’t mean that they are going to watch every single post in its entirety.

According to a study conducted by Snaplytics, engagement drops by 36% once users reach the fourth snap of a story. They also discovered that roughly 80% of your followers will see your post about 4 or 5 hours after it’s been added to your story.

What does this mean for you?

Based on these numbers, I’d recommend updating your Snapchat story about three times per day, every four or five hours.

This will help keep your engagement high and prevent your followers from skipping through your content.

2. Promote your Snapchat account on other marketing channels

In order for your Snapchat strategy to be successful, you’ve got to get followers first.

Rather than trying to come up with followers out of thin air, try to target users who are following your business account on other platforms.

Look at how People Magazine uses this strategy in their Instagram bio.

This is really important for you, especially if you just created a Snapchat account for your company. Nobody is going to know that you have an account unless you tell them.

In addition to Instagram, you can promote it on your Facebook and Twitter accounts. You can even work this promotion into your YouTube videos as well.

Tell your email subscribers to follow you on Snapchat and pitch it on your website too.

The more channels that you promote it on, the greater chance you’ll have of getting more followers.

3. Create a sponsored lens

People love to use Snapchat filters and lenses.

It’s estimated that sponsored filters are seen by 16 million users each day. These filters are just a way for people to take creative photos.

Snapchat has plenty of them built directly into their platform. So instead of just taking a basic selfie, users can make the image black and white, apply a filter to make their eyes abnormally large or even make their nose disappear.

Some of these filters for video snaps can even change the pitch of your voice.

All of these were created to make users have more fun. They’ll send a snap to their friends with one of these filters because it’s entertaining and often humorous.

But now businesses can create a sponsored filter as well. Gatorade used this strategy during Super Bowl 50 and it turned into one of the most successful Snapchat campaigns on record.

If you’ve ever watched the Super Bowl, you know it’s tradition for the winning coach to get Gatorade dumped on his head by the players. So Gatorade created a sponsored filter during the game that would simulate Gatorade getting dumped on the user’s head.

The filter had more than 165 million views and increased their purchase intent by 8%.

Here’s another example from Taco Bell to show you what these filters look like.

As you can see, the filters themselves are silly, but they definitely create brand awareness and help you create engagement.

The only problem with this strategy is that it’s expensive. If you want to create a filter during a holiday or special event, such as the Super Bowl, you’ve got to be ready to dish out between $100,000 and $750,000.

That cost will keep your filter active for 24 hours. But if you can afford it, the return on your investment can be huge.

The Taco Bell filter above was viewed 224 million times. The average user spent 24 seconds playing with the lens before sharing it with friends.

4. Let social influencers takeover your account

Another great way to get more followers and increase engagement is through social proof of concept.

Celebrities and other influencers already have a steady following on social media. Take advantage of that.

If you allow someone else to takeover your Snapchat account, you can expose your brand to a much wider audience. Some of these people may not even know that your company existed until they saw an influencer talking about it.

You may need to pay for an influencer to do this unless you have some kind of other mutual agreement or common interest in whatever you’re promoting.

Here’s a great example of what I’m talking about from iHeartRadio.

They allowed singer Hailee Steinfeld to takeover their account. As a result, she promoted the takeover to her fans on social media.

Hailee has over 933k followers on Twitter and more than 8 million Instagram followers. This is great brand exposure for iHeartRadio, especially because she is directly related to their industry.

That’s important for you to keep in mind as well. You may find a professional basketball player with 10 million Instagram followers, but if sports aren’t related to your industry, their followers may not be relevant to your company.

5. Feature user-generated content

Ask your followers to send you pictures and videos of them interacting with your brand or using your products.

Then you can repost this content on your Snapchat story.

A great way to encourage user-generated content is by running contests and similar promotions.

GrubHub used this strategy on Snapchat a few years back. Their campaign was a huge success.

They ran a contest called “SnapHunt,” which lasted for a week. Every day they posted a new challenge. A winner was selected for each challenge and won a $50 gift card.

During this contest, GrubHub’s followers grew by 20%. Furthermore, 30% of their followers participated in this contest.

So it’s safe to say that engagement was high.

6. Offer discounts and promo codes

Not sure what to post on your story?

When in doubt, give your followers something that they can actually use. Send out discounts and other promotional offers via Snapchat.

This strategy will also help you drive sales and increase conversions. KIND used this strategy to offer their Snapchat followers 15% off of a purchase.

When you’re posting on Snapchat, you’ve always got to keep the overall goal of your company in mind. Don’t get distracted with all of the other bells and whistles.

You want sales.

Offering discounts is a great way to accomplish this.

7. Takeover another account

Earlier we talked about letting someone else take over your Snapchat account. But another effective strategy is taking over another account yourself.

When someone else takes over your account, you’re relying on that person’s followers to add you on Snapchat to view your content.

But when you take over an account, the audience won’t have to do anything. It will be your job to convince them that they should be following your brand.

So make sure your content is engaging.

Even if they don’t add your Snapchat account, you’ll still be able to create brand awareness with a new audience.

8. Promote a new product

Keep your followers up to date with any exciting news from your brand. A new product launch is definitely worth mentioning.

Even if your product hasn’t launched yet, you can build hype and anticipation, so consumers are ready for it when your product finally gets released.

Here’s something to take into consideration. How often do people visit your website? I’m willing to bet that the average consumer isn’t checking your website on a daily basis for any updates.

But they are checking Snapchat every day.

Just because you’re promoting a new product launch on your website, it doesn’t mean that people will see it. That’s why you’ve got to take advantage of other marketing channels.

Here’s an example of a new product promotion via Snapchat from McDonald’s.

Try to follow their lead the next time you want to tell your followers about a new product or service.

9. Provide exclusive access

It’s obviously unreasonable to let your social media followers to just walk right into your office and check things out.

But with Snapchat, you can give them that same exclusive feeling by providing them with behind-the-scenes content. Show your followers what it’s like in your office or production facility.

If you’re at an event, take snaps of some of the action backstage.

This type of content will keep your followers engaged because it makes them feel like they are getting VIP treatment.

10. Reply to your followers

The majority of your Snapchat strategy should be focused on uploading content to your story. However, that’s not the only way to engage with your audience.

Followers may reply to your story and send you direct one-on-one messages as well.

On other social media platforms like Facebook, Instagram, or Twitter, everyone can see if you’re responding to followers or not.

But on Snapchat, only you and the person sending the message know if you’re responding. So it’s easy for companies to just shrug these off and ignore them.

Even though everyone can’t see it, you should still make an effort to reply to your followers.

Getting a personal response from a brand will make the user feel special. Ignoring their message shows them that you don’t care about what they have to say.

68% of customers say the reason why they stop using a particular brand is if they don’t think that the company cares about them.

You can easily avoid this by simply responding to those private messages.

11. Post relevant content

Your snaps shouldn’t just be mindless images of your products. You can use this platform to show your audience that your brand is aware of various topics.

You could talk about charities or any type of social awareness that your business is involved with.

Here’s an example from Dove. They used their platform to discuss self-esteem issues.

Their Snapchat story featured interviews with 30 women and various psychologists. They wanted to have an open discussion about self-esteem issues to help women enhance their own self-images.

As a result, the campaign had more than 130,000 views.

Just make sure that you tread carefully when you’re approaching something like this. It’s best for businesses to say away from issues involving race, religion, politics, and other controversial topics.

12. Promote an upcoming event

If your company is hosting or attending some kind of meeting or event, tell your audience about it.

Depending on what kind of event it is, you could even try to get your followers to come and show their support.

67% of people are more likely to purchase tickets to an event after watching a similar event on a live video stream.

While Snapchat technically isn’t live video, it’s pretty close. So you can figure that the percentage of people interested in the event will be similar.

13. Drive traffic to your website

Snapchat recently introduced a new feature that allows you to add links to your story. To do this, simply take a photo or video using their camera as you normally would.

Then click the paperclip icon before adding it to your story.

Now you can add a link to your post. Users will have access to the link if they follow the prompt at the bottom of your story advising them to “swipe up.”

This is a great way to increase your website traffic.

14. Inform your followers about an important milestone

Keep your Snapchat audience informed about important dates for your company.

Is it your 10th anniversary? Is it your CEO’s birthday?

You can even talk about other milestones like getting your 10,000th follower on a certain social media platform.

All of these are great excuses to post on Snapchat. It’s a nice break from the same boring posts that get shared on a daily basis.

15. Mix it up

This piggybacks off of my last point. You don’t want your content to be boring.

Lots of the tips that we’ve discussed so far are definitely useful and should be applied to your Snapchat marketing strategy. But with that said, don’t just pick one or two and use the same ones every day.

You’ve got to keep things interesting.

If your followers aren’t entertained, then they’ll stop following you. Once that happens, it won’t be easy for you to market to those people again.

You can avoid this by keeping your content fresh.

Conclusion

Snapchat is growing in popularity. If your company doesn’t have a Snapchat account, you need to create one ASAP.

But once your account is active, you need to get followers and keep them engaged.

Overall, you want to make sure that your Snapchat marketing strategy makes your business better. In addition to creating brand awareness, you want to drive sales as well.

Whether Snapchat is new for you, or you’re just looking for a fresh insight to spice up your existing Snapchat marketing campaign, the tips that I’ve outlined above are a great place to start.

Use this guide as a reference for increasing engagement on Snapchat.

What tactics are you using to connect with your followers on Snapchat?

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10 Under the Radar Tactics to Persuade Your Audience to Take Action

To be a successful marketer, you need to come up with ways to engage with your audience.

The goal of every marketing campaign should be to get people to complete a specific action. Some examples of these actions might be:

• generating a sale
• getting users to download something
• adding new subscribers
• creating social proof of concept
• driving traffic to a specific landing page

You know what you want your audience to do, but things don’t always go as planned. Sometimes these people need a little extra convincing.

That’s totally OK. Don’t be discouraged if you don’t have high conversion rates right now or if you need a boost in sales.

There is always room for improvement. That’s what inspired me to create this guide.

I want to share with you how you can use persuasion tactics to convince your audience to do something. As a result, you’ll get higher conversions and ultimately increase your profits.

These are the top 10 tactics that can be used to persuade your audience.  

1. Be willing to accept criticism

While it may not initially seem like it, accepting criticism is a valid method of persuasion. You’re not always right. People know that.

If you’re carrying yourself as though every word you write and speak is never wrong, your audience may think you’re arrogant. As a result, they will be less likely to take action.

Instead, show your audience you’re reasonable and open-minded by accepting feedback and criticism.

Here’s an example from a blog post written by Ben Labay at ConversionXL:

One of the readers wrote a comment that disagreed with some of the points made in the article. There’s nothing wrong with that.

Some people are afraid to enable comments on their blog posts because they fear criticism. I always welcome comments and respond to them even if I don’t always see eye-to-eye with the writer.

Make sure you digest the opposite side of every argument. You may even realize the other person has valid points.

Now you can spin that criticism and re-position your argument with a positive angle that entices the person to take a specific action.

Live video streaming is another great platform to utilize for this purpose. You can converse with your audience in real time through these channels and have a discussion.

After watching a branded video, 64% of consumers are likely to make a purchase.

Furthermore, 46% of users complete an action after viewing a video advertisement.

Use this information in your marketing campaign. Next time you’re writing a post or streaming a live video, be more receptive to opposing opinions, and leverage that position to persuade your audience.

2. Find ways to get your audience to agree with you

On the other hand, it’s always better if your audience agrees with you. It just involves less work on your end.

But if you’re starting from a clean slate, the first thing you need to do is get people to start nodding their heads.

Make obvious claims or statements they’ll agree with.

Here’s a great example from an article written by Ian Blair at BuildFire:

Ian’s persuasion is set up perfectly in the first few lines. These opening statements get the reader nodding their head right off the bat.

• mobile apps are growing in popularity

• the development process needs to be optimized

• it takes a long time and lots of effort to launch an app

Anyone reading the above statements would agree with all of them. Now that the reader is in agreement, Ian offers a solution in the third line.

And the audience is hooked. They’ll continue reading and follow the advice to take specific actions.

This tactic isn’t limited to blogging. You can do this when you’re speaking to someone in person as well.

For example, a car salesman may set up a pitch for a certain vehicle by discussing the rising cost of gas. In the very next breath, they’ll show the consumer a hybrid vehicle with great gas mileage.

It’s a simple technique, but it’s extremely underrated. Try to implement this into your marketing strategy.

3. Show them actual evidence

Telling people something isn’t always enough to convince them. This is especially true if they don’t know you personally.

While your closest friends and family members know you wouldn’t lie to them, consumers may be skeptical.

So you’ll need to show evidence to back up your claims.

For example, you could tell your audience people like to use Facebook to get their news. But does that really mean anything if you don’t have any proof?

It’s much more effective to say,

According to a study conducted by the Pew Research Center, 67% of adults in the United States use social media platforms to get news.

Show graphs or other data sources as a visual reference for your claims as well. If you’ve been following my blogs for a while, you know I use this technique all the time.

Visual evidence can have a remarkable impact on someone’s ability to retain information.

When information is communicated orally, the listener is only likely to remember 10% of what they heard three days later. But if images are paired with that data, 65% of the information is retained three days later.

You want your audience to take a specific action, but they may not do it right away. Give them some time.

Visual evidence will keep your persuasive voice in their minds even days after they consumed your content.

4. Limit their choices

If you’re trying to get people to buy a product or make a selection, limit their choices.

Marketers make this mistake all the time. They think offering hundreds of choices will appeal to a wider audience, leading to more sales.

The reality is, it has the opposite effect.

One of the best examples of this concept is referred to as the “Jam Study.” Here’s what researchers discovered.

A grocery store had a display table with 24 different types of jam. The table attracted 60% of people shopping in the store.

On average, each shopper sampled 2 flavors of jam, but only 3% of shoppers actually made a purchase.

On a different day in that same grocery store, a smaller display table offered 6 different jams. This time, 40% of shoppers were attracted to this display.

While people still sampled an average only 2 flavors, 30% of shoppers purchased jam.

When consumers had fewer choices, they were 10 times more likely to buy something. It’s known as the paradox of choice.

People are indecisive. Giving them too many options will overwhelm them. They can’t make a decision, so they end up getting nothing.

Consumers are also more likely to feel buyer’s remorse if you offer too many options.

They will constantly second-guess their choices and may end up having a negative perception of your brand. Obviously, you don’t want this to happen.

If you’re trying to persuade someone to choose something, narrow down their options, and you’ll have higher conversion rates.

5. Know what your audience wants

It’s important to make sure you know your audience so that you can properly persuade them to do something.

You should know what platforms they are using and how to distribute content to the right audience. For example, research shows that men are more responsive to email, but women respond better to face-to-face interactions.

Find ways to captivate your audience and get their attention. This will make it easier for you to get them to do something.

Let’s say you have a broad target audience of men. What gets their attention? If ads for men’s products include photos and videos of attractive women, it definitely grabs their attention.

6. Focus on repetition

Just because your marketing campaign didn’t work the first time doesn’t mean you should completely trash it. Sometimes it takes a couple of attempts to persuade your audience.

Here’s an interesting psychological concept that shows the importance and relevance of repetition.

Studies show that in a group setting, if one person in the group repeats an opinion, others are more likely to see it as a representation of the entire group.

Still don’t think repetition is important? Let’s see what you think of the following phrases:

• Just do it
• I’m lovin’ it
• 15 minutes could save you 15% or more on car insurance

As you know, those aren’t just random words. Those are recognizable company slogans. I don’t even have to say the names of those companies.

You knew exactly what I was referring to because these slogans have been repeated enough times to become familiar.

Are you experiencing shopping cart abandonment on your ecommerce website? Use the concept of repetition to remind the consumer about your products.

Here’s an email that Office Max sent out after items were left in a shopper’s cart:

This reminder improves your chances of persuading the recipient to finalize the purchase.

7. Be clear rather than ambiguous

Get right to the point.

Don’t speak in tongues or in terms unclear to your audience. It’s shady and can make you appear untrustworthy.

If you’re constantly talking in circles, you will confuse people and could make them think you’re trying to trick them or fool them. Don’t be deceptive.

Ambiguous sales techniques are not effective. All it’s going to do is raise the guard of your audience, and they won’t want to follow your advice.

8. Learn how to tell a great story

Rather than just telling someone to take a specific action, you can entice them to do that by telling a captivating story.

The story could even be about a personal experience.

92% of consumers say they want advertisements from brands to feel like a story.

Your stories should trigger an emotional response from your audience. Make sure you’re telling a story they can relate to.

Stories can be shared through multiple distribution channels, such as blogs, social media platforms, or your YouTube channel.

You can even tell stories if you’re speaking to a crowd to keep them engaged.

It’s an effective sales technique. Take a look at this example from the Nutrisystem website:

They display success stories of people who have lost weight using their products. After hearing these stories, their audience is more likely to be persuaded to try the product.

This also relates back to a tactic we discussed earlier about showing evidence.

Saying your products can make someone lose weight is much different than showing them actual people who were able to lose weight.

9. Control your body language

Body language says a lot about a person. Look around the next time you’re out in public. It’s easy to tell what kind of mood someone is in just by looking at them.

Something as simple as smiling or laughing can show that someone is happy. But slouching and staring at the ground are both typical signs of being upset.

This may not be applicable if you’re blogging, but you need to be aware of this whenever your audience can see you.

If you’re trying to persuade someone to do something, you should mirror their body language. Psychologically, this strategy helps you establish a rapport with your audience.

For example, let’s say you’re trying to make a sale.

If the consumer scratches their nose, you should do the same. When they cross their legs, you should cross yours. When they lean forward, you need to lean forward as well.

Get it?

Just don’t be obvious. Remember, you’re mirroring them, not mimicking them. These subtle actions can make the consumer trust you more, allowing you to convince them to do something.

Another body language trick is known as The Sullivan Nod.

Whenever you’re making a point or creating a sales pitch, you should subtlety nod three times when you’re talking about whatever you’re persuading your audience to do.

So for example, let’s say you’re doing a video review of a few products. When you get to the review of the product you’re trying to sell, nod your head when you’re talking about it.

Studies show this technique can have a 60% success rate.

10. Speak confidently

Confidence goes a long way. If you sound unsure, your audience will pick up on this right away.

How can they believe you if you don’t even believe what you’re saying?

So relax and speak as if you’re an expert. Speak with authority.

You should also speak fast. I’m not saying you should mumble or speak so fast that you can’t be heard. But speaking at a faster pace makes it more difficult for your audience to pinpoint any flaws in your argument.

If they don’t have anything to disagree with, they’re more likely to be persuaded.

Conclusion

Being persuasive is a great skill to have as a marketer, but it’s also something you can use in your everyday life.

The techniques I’ve outlined above can help you in every scenario imaginable.

You’ll be able to persuade people through your blog, website, and social media platforms. You can even use these tactics to persuade someone in a face-to-face conversation.

Some of these tips can be applied to a setting where you are a guest speaker in front of a large audience as well.

Keep these under the radar tactics in mind the next time you’re trying to persuade your audience to take action. You’ll be able to do this with success.

What persuasion tactics are you using to convince your customers to do what you want?

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How to Create an Engaging Facebook Cover Photo

By now I’m sure you know how important it is to have an active presence on social media.

You’ve been posting more often and trying to engage with your followers. This is great, but you need to make sure you’re not overlooking the small stuff.

Often, I see business pages with cover photos that look like they were created without much thought.

This is a huge mistake.

Your cover photo is the first thing your audience sees when they view your Facebook page. First impressions can make or break the public perception of your page, which is why you need to put some time and effort into your cover photo.

Incorporating the right visual elements into your marketing strategy is important. You need to look at your Facebook page as a marketing channel.

Marketers recognize the importance of this. That’s why 74% of marketing experts use images and other visuals to enhance their social media marketing strategies.

Furthermore, 37% of marketers named visual content as the most important marketing channel for their businesses.

Creating more engaging content and coming up with visual content is a top priority for B2B marketers:

If you’re trying to improve your visual content, your Facebook cover photo is the most logical place to start.

That’s because Facebook has over 2 billion active monthly users. This user base is growing at roughly 17% every year.

No matter what industry you’re in or what your company does, it’s safe to say your target market is active on Facebook. Now, it’s time for you to reach them.

I’ll show you exactly what you need to do to create a Facebook cover photo that engages with your followers.

Know your audience

The first thing you need to do is understand who is following you on Facebook. You may think you already have some idea because you’re assuming your Facebook audience is the same as your existing customer base.

However, this isn’t always the case, and you need to find out for sure.

How do you go about this? Facebook has awesome analytics tools built right into their platform. If you’ve never used them before, here’s how you can find out who is following your page.

Step #1: Navigate to the “Insights” tab on your homepage

If you’re used to regular Facebook profile homepages, you’re probably not familiar with this tool. Business pages and fan pages have more options than personal profile pages have.

You’ll notice a row of tabs at the top of your screen. Select Insights to continue.

Step #2: Select the “People” option toward the bottom left corner of the Insights menu

Your Insight menu has lots of options. You can check out various actions on the page and manage videos, events, page views, and more.

One of those choices is the “People” menu. Select that to get one step closer to seeing your audience.

Step #3: Click on the “Your Fans” tab

Now you’ve got complete access to everyone who likes your page. You can view the numbers for these demographics based on categories like:

• gender
• location
• primary language

You can use this information to come up with a cover photo that speaks to your primary audience.

For example, let’s say you discover that 85% of your fans are female, 80% of your followers speak Italian, and 75% of your fans are between the ages of 45 and 55.

If that’s the case, you should probably create a cover photo that speaks to a middle-aged Italian woman. Simple, right?

This information can definitely guide you in the right direction, but make sure you take it with a grain of salt. The data probably won’t be 100% accurate.

People lie on Facebook. In fact, research shows that more than 75% of people have lied in their social media profiles.

That said, this shouldn’t drastically skew your results. It’s still a good indication of your primary audience.

Simplicity is effective

I’ve explained in the past why websites with simple designs have higher conversion rates. The same concept can be applied to your Facebook page.

Don’t overwhelm your followers. Your image should be clear and simple. If you try to fit 20 different elements into one picture, your message will be lost.

Instead, try to come up with a clear point of focus. Your audience’s eyes should be drawn to just one element so they don’t get overwhelmed.

Here’s a great example from the Acura Facebook page:

Acura has an entire fleet of vehicles. They sell a variety of sedans, sports cars, luxury vehicles, and SUVs. But notice that their cover photo is very simple.

Instead of bombarding their followers with 20 different cars in one image, they selected one. It speaks volumes and makes the audience think.

What is so special about this car? If you click on the photo, you’ll learn that it’s a new prototype of the Acura RDX.

Users would be less likely to click to find out more if there were many cars in the picture.

This is also related to the paradox of choice phenomenon. The more choices you give someone, the lower your conversion rates will be.

That’s why simplicity converts.

Let’s take a look at another well-known brand to see how they approach their cover photo.

Adidas is recognized across the globe. They sell clothing, shoes, and sporting equipment. Their customer base is men and women of all ages, who participate in a wide range of sports.

How can they come up with a simple cover photo that encompasses all these elements?

They don’t even try, which is a smart approach. If they tried to include every sport in one picture, it wouldn’t be very effective.

In this instance, they decided to pitch their soccer cleats. It could be related to part of their overall marketing campaign.

Or maybe they used analytics to determine that the majority of their fans live in areas where soccer is the most popular sport. It might even be a combination of multiple factors.

Regardless of their reason, Adidas made the smart decision to keep things simple.

If their marketing goals change, I’m sure their cover photo will be adjusted accordingly. But I’ll discuss this idea in greater detail shortly.

Make sure you follow Facebook’s guidelines

Regardless of how you decide to approach your Facebook cover photo, it needs to follow the Facebook Cover Photo Guidelines.

Facebook is pretty strict when it comes to their rules and regulations. It’s imperative your photo abides by these guidelines, or you’ll have problems.

The last thing you want to happen is to have your account suspended for a breach of their rules. That will crush your social media marketing campaign and defeat the purpose of what you’re trying to accomplish here.

I’ll quickly summarize what you need to know.

Your image should be unique and relevant to your page. For example, if you’ve got a restaurant, an appropriate image would be something on your menu.

Cover photos must be properly sized. Here are those dimensions:

• at least 400 pixels wide by 150 pixels tall
• 640 pixels wide by 360 pixels tall for smartphones
• 820 pixels wide by 312 pixels tall for computer screens

Your cover photo will load as fast as possible if it’s an SRBG JPG file that’s less than 100 kilobytes, 851 pixels wide and 315 pixels tall.

If you need help resizing your photo to meet these standards, you can use photo-editing software such as PicMonkey:

Facebook’s rules also state that your photo can’t mislead or deceive your audience. The image also can’t infringe on someone else’s copyright.

Your photo can’t encourage or promote users to tag themselves or their friends either. It’s prohibited to tell your followers to upload your cover photo to their timelines.

Make sure you review all the Facebook Page Terms to ensure you’re not in violation of any policies.

Change it up

Don’t be boring.

Just because you came up with an awesome cover photo that fits everything I’ve talked about so far doesn’t mean you should use it for the rest of eternity.

Changing your cover photo will help keep your audience engaged. Think back to some of the examples we looked at earlier.

Acura isn’t going to promote that one car forever. Adidas won’t be promoting soccer cleats all year either.

Your photo should change based on the goals of your company and overall marketing campaign.

Try to include highly relevant images based on the season or current events. For example, you could have a red, white, and blue themed cover photo around the 4th of July.  Or maybe use an image with a pumpkin and witch close to Halloween.

Check out this example from Bose. They do a great job of accomplishing exactly what I’m referring to:

With NFL season coming to a close, Bose changed their Facebook cover photo so that it’s related to the Super Bowl. This image is perfect for this time of year, but it wouldn’t be as effective in May or June.

If you don’t update your cover photo regularly, your followers may think you’re not monitoring your page.

Your cover photo should represent the overall image of your company

What’s the goal or mission of your company? Your cover photo should tell that story.

If your company works with charitable organizations or helps people in need, use an image reflecting that.

Again, first impressions matter. The first thing people see on your Facebook page should tell them what you stand for.

Your cover photo should also try to entice people to follow your page:

Try to create brand awareness through your cover photo. If your followers like and comment on it, the image will appear on the timelines of their friends as well.

This increases the exposure of your company and improves your chances of getting more followers.

Conclusion

Your social media marketing campaign isn’t complete without an effective and engaging Facebook cover photo.

Don’t rush. Take your time and come up with something unique.

Your cover photo needs to speak directly to your audience. Use the insights feature on Facebook to find out who follows your page. Tailor your image toward those people.

Keep it simple. Your company does a lot, but your photo doesn’t need to encompass it all. Pick one theme and go with it. You can always change it later.

Make sure your photo follows Facebook’s guidelines. Otherwise, your account could get suspended.

Whatever you decide to do, keep in mind your cover photo should reflect the overall image of your company.

Follow these tips, and you’ll get more engagement with your audience on Facebook.

What kind of Facebook cover photo do you use?

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